Question: Can I Insist On A Refund?

Can an online store refuse a refund?

If the problem with the product is something major, a consumer has a right to ask for either a replacement or a refund.

Importantly, a retailer’s consumer law protections extend to all businesses selling goods to Australian consumers, which may include overseas retailers selling goods online to Australian consumers..

How long does a refund take to go back on your card?

Once the merchant processes your refund, it’s up to your card company to post the credit to your account. This typically takes three to seven business days. These timeframes apply to simple refunds, in which you and the seller agree to a return.

What is the refund law?

Whether you can receive a refund is dependent on the retailer’s return and refund policies. A store is legally required to post its refund policy. If the store doesn’t post any return policy, the law requires the store to accept returns within 30 days of purchase.

Are deposits refundable by law?

Yes, non-refundable deposits are legal in NSW, but that doesn’t mean you can never get your money back. The real questions are whether the business can justify the deposit amount, and why the agreement was terminated.

Can companies refuse to give a refund?

A business cannot have a ‘No Refund’ policy. It’s against the law to say you will not provide a refund under any circumstances. This includes sales, gift items and even secondhand goods. On the other hand, consumers can ask a business for a refund or replacement but are not always entitled to one.

What are my statutory rights for a refund?

A consumer is entitled to receive a full refund when they cancel (or ‘rescind’) their contract of sale with the seller. The right under the Act to cancel a contract and get a refund is generally limited to a reasonable time after a consumer receives a good – this is usually before the consumer has used the goods a lot.

Can I get a refund if I change my mind?

You don’t have an automatic right to get your money back if you just change your mind about something you’ve bought and there’s nothing wrong with it. It’s the same no matter how expensive the item was – it’s really down to the seller whether they offer you anything.

Do retailers have to give a refund?

Retailers don’t have to give you a refund or exchange if you simply change your mind. Always check the store’s returns policy. Your rights under the consumer guarantees do not have a specific expiry date and can apply even after any warranties you’ve got from a business have expired.

What is no refund policy?

A no refund policy is a statement explaining that your business will not provide compensation for purchased products or services that customers return. … No refund, exchange only policy — states that customers can only exchange items they wish to return, rather than get a refund.

Businesses with no posted refund policies are liable to the buyer, for up to 20 days from purchase, for a cash refund or a credit. There’s no right to cancel contracts or purchase agreements. … If the store doesn’t post any return policy, the law requires the store to accept returns within 30 days of purchase.

Is it illegal to refuse a refund in Australia?

Generally, a store does not have to give a refund or replacement if a customer simply changes their mind about a product. Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.

Who do I contact if a company won’t refund me?

You can complain to the Financial Ombudsman Service if you: have a letter from the seller saying that there’s nothing more they can do (a ‘letter of deadlock’) and you aren’t happy with the decision. didn’t get a decision letter or letter of deadlock within 8 weeks.

In what circumstances is a seller allowed to refuse a refund?

A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. you misused the product or service in a way that contributed to the problem. you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted.

How long does a company have to refund your money?

There’s no automatic right to a full refund within 30 days The law says that a full refund may be given “where appropriate”, so act quickly and you may actually get all of your money back – but in general this is likely to be a partial refund.

What to do if a company refuses to refund you?

In this guide1 Complain to the retailer.2 Reject the item and get a refund.3 Ask for a replacement.4 Write a complaint letter.5 Go to the ombudsman.